SALES & CUSTOMER SUPPORT TEAM MEMBER

We understand! You’ve got a lot to give but your kids are becoming increasingly self-sufficient and you are finding you have more hours in the day to fill than you’d like.  You want some extra income but sitting behind screen doesn’t let you stretch your amazing people skills and show off what you are really good at, connecting with people.  Well, how about a side gig that lets you shine doing something you love, somewhere you can flex your natural talents while learning the system that supports all we do at The Rose & Hook.

Our team is driven to provide exemplary service and a relaxed shopping experience for our customers. We take pride in curating a beautiful collection of items throughout the store and enjoy creating a delightful atmosphere that reflects charm and beauty through various displays. Therefore, we are looking for the new team member that is excited to jump in and get to know our customers and offer them support from the first moment they walk in our door and beyond. Obviously, having computer knowledge and being comfortable at learning new data entry software is essential along with being able to lift up to 20-lb boxes and maneuver stairs without difficulty. Even though you may not be experienced in the gift or retail industry, we are excited to hear your ideas and lean into your unique perspective to make things run effectively and efficiently. But if you happen to have some experience in the gift and/or retail industry then you will likely have an immediate understanding of the challenges we are facing and will bring insight as well as know the value of this team position.

During your 16-20 hours per week, you will feel like a kid on Christmas morning as you aid in receiving new product and will be one of the first to see it arrive. And, having a sneak peek isn’t the only perk, you will also enjoy a generous employee discount and have a wonderful sense of satisfaction in knowing you are making a difference for our customers as well as the entire team. Our team thrives on having good systems in place so that our customers’ experiences are exactly what we want and what they need. You will work closely with other team members to implement these systems so that our customers receive top-notch service, every time. A coachable new team member will become knowledgeable of various products and understand everyday responsibilities in addition to learning our recognizable gift wrapping techniques and product presentation.

Overall, we are dedicated to servicing and helping our customers and their needs, but it is also important that our team members feel satisfaction in knowing that unpacking a box, organizing a shelf, or putting a price tag on a candle means more in the end than just the task. It brings us joy when a customer leaves with what they feel is the perfect gift, beautifully wrapped and ready to give. It is exciting when someone who has had a hard day comes in just to have a minute of peace, but then finds something they love, and it brings a light to their day. And it is equally important to us when our employees find that same joy in bringing happiness to others.

If this sounds perfect for you, please send your resume to [email protected].

 We can’t wait to hear from you!