These terms and conditions (these “Terms and Conditions”) govern your (“you” or “your”) access to and use of all services provided by The Rose & Hook via the VIP Facebook Group, special events and including without limitation customer product promotions and gift service (collectively, the “Services”).

The Rose & Hook provides a subscription service for a monthly offering of uniquely curated items & Services for members. Access to the VIP Facebook Group, use of the Services, and purchase of the Products is subject to these Terms and Conditions and The Rose & Hook  Privacy Policy available on our website and Facebook Group.

Acceptance of Terms

By Subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. Please read them carefully, as they may have changed since your last visit.  The most recent version of these Terms and Conditions may be viewed at https://www.theroseandhook.com/service/terms-conditions/.

Purchases & Shipping

Items purchased on the website will be shipped in 2-4 days via UPS, FEDEX OR USPS depending on the item(s) being shipped or will be available for pickup within 1 business day. The item’s arrival time is dependent upon the carrier. The Rose & Hook is not responsible for carrier shipping delays but will assist you with tracking information to the best of our ability when requested. All tracking, delivery & damage issues with the carrier are the sole responsibility of the buyer.

If a customer wishes for any reason to cancel an order it can only be cancelled if the order has not been processed or shipped.  If the order is within the guidelines to be cancelled a refund will be issued in the form of store credit.  It is the customers responsibility to call the store during business hours at 636-549-3663 if an item or order needs to be cancelled. 

SMS

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from The Rose & Hook. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with The Rose & Hook. The Rose & Hook reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. The Rose & Hook also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from The Rose & Hook again, just sign up as you did the first time and The Rose & Hook will start sending messages to you again.

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.

If you have any questions about your data or our privacy practices, please visit our https://www.theroseandhook.com/service/privacy-policy/.

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.